Free template
Cancellation & no-show policy
A clear notice window, fees and deposit terms — plus a short client-facing version you can display.
Your business details
These appear in the header of the PDF. Members can add a logo automatically.
Your policy settings
These values are printed into the policy wording below.
The policy
Appointments are booked as a block of time reserved for your dog alone. When that time is lost at short notice it usually cannot be refilled, which is why the terms below exist.
Cancelling or rescheduling: please give us at least the notice shown above. Inside that window a late cancellation fee applies, and any deposit paid may be retained.
No-shows: if nobody arrives and we are not contacted, the no-show fee applies and must be settled before the next booking is confirmed.
Running late: we will always try to fit you in, but past the grace period above your appointment may be shortened or rescheduled so later clients are not delayed.
Unwell or in season: tell us. Rescheduling a sick, injured or in-season dog is never penalised.
Emergencies happen. Genuine emergencies are handled with common sense — one conversation is all it takes.
Acknowledgement
I understand the policy
I have read the cancellation, no-show and late-arrival terms above and agree they apply to my bookings.
Signatures
Type a name to pre-fill the signature line, or leave blank to sign the printed copy by hand.
Nothing you type here is stored unless you ask us to email it — the PDF is created in your browser. This template is a general starting point for Australian pet businesses. It is not legal advice — review it against your own services, state laws and insurance policy, and seek professional advice for anything unusual.