New client & pet intake form
Capture owner, emergency contact, vet, health, behaviour and coat details once, so nobody is guessing on the day.
When to use it: Send it when a new client books, or hand it over ten minutes before their first appointment.
Fill out this formGrooming service agreement & consent
The client authorises the groom, accepts the realities of grooming and acknowledges your professional judgement clause.
When to use it: Sign once with every new client, and re-confirm when their dog's circumstances change.
Fill out this formMatting & humane de-matting acknowledgement
Records the coat condition on the day and the client's agreement that comfort comes before appearance.
When to use it: Complete it on the day, per visit, whenever matting is present.
Fill out this formCancellation & no-show policy
A clear notice window, fees and deposit terms — plus a short client-facing version you can display.
When to use it: Give it to new clients, display it at reception and link it in booking confirmations.
Fill out this formAnxious or reactive dog handling consent
Assessment, muzzle and handling consent, two-person handling, and your right to stop the appointment safely.
When to use it: Complete it before the first appointment for any dog with a bite, snap or high-anxiety history.
Fill out this formPhoto & media release
Written permission to use before-and-after photos and video in your marketing.
When to use it: Sign once per client; it takes ten seconds and makes your marketing safe to publish.
Fill out this formDog walking service agreement
Walk type, key handling, transport, weather policy and payment terms for a dog walking client.
When to use it: Sign with every new walking client before the first walk.
Fill out this formOff-lead & recall consent
Documents recall reliability, permitted areas and the client's acceptance of off-lead risk.
When to use it: Only after you have personally assessed the dog's recall — never on the first walk.
Fill out this formWant them branded?
PetBiz members save completed forms against each client, drop their logo and business details into the header, and email the PDF link straight to the customer.
Create a free accountThese templates are general information for Australian pet businesses, not legal advice. Review them against your own services, state laws and insurance policy.